Login Timeout Error
Occasionally you may see this error when trying to start Pro/ENGINEER from Pro/INTRALINK:
"Cannot connect to PTC Name Service. Please ensure that it has been started."
This is caused by a program 'timeout' between launching and logging in...
The quick fix is to restart Intralink... if that doesn't work, use the typical IT solution and reboot!
By default, the timeout is set to 5 minutes - if you want to increase this, and are happy to tweak your startup files, here's how:
- Edit your Pro/I startup file in a text editor
[filename something like: \ptc\ilink\proiclient\bin\proilink3.3.bat]
- To increase from 5 mins (300s) to 20 mins (1200s). change the line:
if "%NMSD_TIMEOUT%" == "" set NMSD_TIMEOUT=300
to
if "%NMSD_TIMEOUT%" == "" set NMSD_TIMEOUT=1200
The NMSD Timeout is also mentioned in your Pro/ENGINEER startup file
[eg: \ptc\proe\bin\proewildfire.psf]
- It may be worth updating this (although I've no proof if this has any effect)
ENV=NMSD_TIMEOUT=300
to
ENV=NMSD_TIMEOUT=1200
- This will now give users up to 20 minutes to login to Intralink...
Read more about this NMSD timeout 
